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Operations Specialist

Position Description

We are growing and seeking a full-time Operations Specialist to join our team! We are looking for a talented professional that will help to enable day-to-day processes as well as major initiatives to improve performance. You will be entrusted with operating a strong training brand, and ensuring great relationships with both candidates and students in a high-volume start-up atmosphere. If you love to learn, get excited about sharing what you know with others, and care about impacting the tech industry in positive ways, we look forward to meeting you!

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Full-Time (8 hours /day)
Lisbon, Portugal
Apply now!


Your responsibilities will include but are not limited to:

  • Adopt procedures to effectively manage training operations and reduce operational costs
  • Maintain the Learning Management System (LMS), including course set up and maintenance, course audits, electronic assessments and completion reports
  • Resolve and respond to customer tickets as needed
  • Provides administrative support for training operations like communication with Points of Contact, tracking enrollment and attendance among others
  • Participate in recruitment and selection processes (interviews, screening calls, etc.)
  • Take steps to ensure a positive candidate experience
  • Assist both employees and students in retention and development


  • Excellent verbal and written communication skills, including the ability to build successful relationships with employees, students, and customers
  • Experience in Google Suite products including Docs, Sheets, Slides and Gmail, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Solid understanding of English, both spoken and written (at least level B2 of the CEFR required)
  • Must be available to work onsite
  • Critical thinking and problem-solving skills
  • Spirit of initiative, autonomy, and great sense of responsibility
  • Highly effective interpersonal skills
  • Work as part of a team and in an ever-changing environment, and act in complex and nuanced situations with tact and a collaborative mindset


  • Immediate availability
  • Previous experience with similar position
  • Excellent communication, time management, and organizational skills

Qualities that will help you rock this job

  • You are willing to get your hands dirty
  • You feel comfortable wearing many different hats
  • You thrive in ambiguity & change
  • You are passionate about learning and teaching


  • Salary package depending on profile and experience
  • Excellent work environment
  • Initial and continuous education
  • Integration in an innovative company, with a good work environment and the possibility to grow


Please fill out the application form below to have the opportunity to join our team

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